Excellent place for a relaxing massages
Asked for eyebrow shape and tint, extremely unhappy with how they looked
I received a gift voucher for my birthday, it was the most fabulous experience I have had. The girls at Akorah are very welcoming and know how to pamper. I would recommend this day spa to anyone looking to take some time out and relax. I'll definitely be back
I love this place. My home away from home. The staff are fantastic and always make me feel welcome
Myself and three others got massages, facials and manicures/pedicures. The package was bought as a facial/massage for $135 and we decided on an additional manicure or pedicure for an extra $60.The massages were fine, though short, and back only. The facial was fine for an express facial. The package was supposed to last 90 minutes, including the pedicure. The manicures/pedicures were more than disappointing. They only involved a quick buff, an uneven polish and no top coat. Our cuticles weren't done, our hands/feet weren't washed, staff had little experience in shellac removal and they left us to get dressed with wet nails. Whilst I can understand not everyone is amazing at painting nails, it was two different people that did a botched job indicating lack of staff training. They started us 10 minutes late, and then finished us 10 to 15 minutes early to take our time getting ready to leave, indicating they had upwards of 15 minutes to do a better job.When two of us went back to give feedback to reception, the receptionist acted like she had heard this complaint many times. Her solution was to give us cheap bubblebath packs to get us to leave. The cost of the manicures or pedicures was $60 - this price suggests a far better experience than what was offered. Two out of four had pedicures and both left with dirty feet. Until they improve their service or lower their prices significantly, I would definitely not recommend it. If I'd known, being someone that gets a regular pedicure for less than half the price, I would have gone somewhere else. It definitely put a dampener on my day, having to go home to clean nail polish off of my skin and fix the job.
Akorah Day Spa is an Australian Spa based in Wollongong, New South Wales. Akorah Day Spa is located at Novotel Complex, 11 Bourke St, North Wollongong NSW 2500, Australia.
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