Great atmosphere with skilled stylists in the heart of Wollongong.
Danielle saved my hair from a horrible haircut a week prior. Super lovely and would definitely trust again.
I was so happy with Aurora Hair, I called in last minute and they were extremely welcoming and inviting. The ladies are fun to talk to and set a comfortable atmosphere, I would definitely recommend this place to anyone, they also done a really good job with the kerasilk keratin smoothing treatment on my friend, her hair was smooth and we could all notice a difference. I myself got my hair styled and loved the results.
Had my hair done this morning & am so so happy with the results. I have been bouncing from hair salon to the next trying to find a balance between cost & quality, I am so thankful I have finally found somewhere which is affordable, really good quality work & super sweet girls.
What a horrible experience. I went in for a Goldwell Kerasilk Keratin Smoothing treatment and nothing went right. The stylist was extraordinarily rough with my hair, snapping it off so now its uneven and my scalp was raw red from her smashing brushes, combs and her fingers into my head. The treatment wasnt applied properly as per goldwell standards and the stylist never checked what I was after in terms of control and smoothing. Multiple times I had to ask her to dry the hair underneath as it was still soaking wet and she was annoyed by this request. To add salt to the wound the stylist insulted the colour of my hair (intentionally I am growing out a colour) saying that even a box dye from the supermarket would look better. From all of her errors the treatment didnt take properly and now I am out of pocket for hair that is worse than when I went in. Aftercare information was not provided either, resulting in me having to chase down my own information. When I approached the manager to discuss the issue she seemed disgruntled that anyone had the audacity to provide negative feedback and all she offered was a new blow dry to make it good for the day. When I got home I realised how swindled I had been and tried to request a refund and again the manager was rude and unapologetic for the errors made by her staff. Ive now had to contact consumer affairs and goldwell to alert both to the horrible service that I received in attempt to get my money back. Anyone who loves their hair do not go here, youll walk out worse than when you entered!
Aurora Hair is an Australian Beauty Salon based in Wollongong, New South Wales. Aurora Hair is located at Centre Town Plaza, 7/128-134 Crown Street Mall, Wollongong NSW 2500, Australia.
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